Urban Home in Arcadia, CA Closed now

Reviews about Urban Home

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  February 25, 2020, by Olga Torres
  Very bad costumer service they don't know nothing and they rood. I bought a dining set and since the begging the supervisor at Arcadia was very rood not nice and made everything so difficult I wanted the set for my thanksgiving dinner. The quality is poor I received 2 of the counterstool damaged I went to exchanged them but they were not flexible they had me submit a claim is being 5 daysd I haven't get any respond nothing and I waiting for an answer I feel so frustrated because I paid in full cash. So I don't recommend this store you cannot return or exchange product you'll have to do a claim and wait o don't how long. Don't wasted your money in this store. I thought it will be a nice experience buying here good costumer service but no not at all.
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  March 24, 2019, by Jason Dempsey
  The good: Love the staff here as well as the prices. The bad: I purchased $2,400 worth of furniture from Urban Home upon moving to California. Two pieces of the set ended up on back order. I was given a window of 4 to 6 weeks for delivery. It is week 10 now and the company is refusing to provide the furniture I paid for or give a refund for the set. Their customer service, while great at the store, falls apart once you get to corporate. The ultimate escalation is a General Manager's voicemail (which is full). This is the American Apparel of furniture- great people, good prices and ok product with leadership that is disconnected from their customers and struggling with their operations. My suggestion: Buy your tchotchkes here but skip the furniture.